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New Member
Posts: 2
Registered: ‎04-24-2022

What is going on with being able to contact Best Buy?

I would like to purchase a backup camera for my truck and have it installed.  I just found out this morning that it is impossible to contact a store.  I also found out this morning than when you try to call on the phone, you get people who speak poor English quickly. 

I also found out this morning that when you try to chat, you get passed to FOUR different agents, none of which can answer your question.  My question was in regard to a particular wiring harness that may or may not be needed for the install.  ONLY an installing tech can answer this.

 

There are plenty of local shops here that can install my backup camera.

 

Is there ANY reason on God's Green Earth that I should even consider doing any further business with Best Buy after the way I have been treated this morning?

Posts: 37
Topics: 0
Kudos: 9
Solutions: 2
Registered: ‎08-05-2019

Re: What is going on with being able to contact Best Buy?

Hey there, mnassour,

 

Thank you for reaching out to us here on our forum! Connecting with your local store should be a convenient process, but that hasn’t been the case here.

 

I would be happy to take a closer look into this and see how I can help. To start, feel free to send me a private message with your full name, phone number and email.

Jack|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-24-2022

Re: What is going on with being able to contact Best Buy?

Jack...after hitting send TWICE I was told that I have exceeded the number of private messages I can send.

 

 

 

This website does not work.

 

BB's communications with the stores do not work.

 

Chat does not work.

 

Phone calls are cut off or not answered.

 

Screw this.  Life is too short to mess with disasters like Best Buy.

 

I'm sorry, but I've had it.