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Posts: 1
Registered: ‎02-01-2021

What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

Hello Friends,

 

After numerous google searches, I am inquiring regarding BestBuy's corporate email address. After a horrendous customer service experience while attemptiing to purchase a laptop online, I would like to file a formal complaint via email with BestBuy. However, I am unable to locate an email address on their website..which is odd considering most reputable companies list email addresses on their site that allow customers to reach them directly.

 

Does BestBuy have a coporate email address where they field customer service complaints?--if so, what is the email address? If not, how should I go about contacting them regarding a customer service compaint? I would prefer to avoid calling and being placed on hold for hours, but if that is necessary, I will certaintly do so, as my experience with BestBuy was that dreadful.

 

Thanks

Posts: 11,588
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Registered: ‎11-10-2008

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

This platform is corporate where staff from the Coroporate HQ respond to customers. You will get a reply.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Valued Expert
Posts: 8,648
Registered: ‎02-25-2013

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

At one time BB did have a corporate email address but it was over run by non essential email.

 

i.e. Advertising, pranks, etc...  It became apparent that there was no efficient way to manage and seperate legitimate email inquiries, like yours, and those that were not legitimate.  So they switched to customer support via the forums. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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Registered: ‎02-08-2019

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

Hey there, sacajeweeea,

Thank you for taking the time to join our community here on the Best Buy Forums. I'm disheartened that your joining were under these circumstances, but I appreciate you reaching out to our team here. As other have mentioned, we do not have an email address to provide for support. However, our team works out of the Corporate Campus and would like the opportunity to learn more about your experience, as we strive to provide world-class customer service.

When you get the chance, can you please send me a private message that includes your full name, phone number, email address, and pertinent details about your experience? You can send a secure message by using the Private Message button below in my signature. I look forward to hearing from you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-29-2022

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

What is the email address and cell number to Corie Barry the CEO please?

 

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Registered: ‎11-10-2008

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

This is simply not public information. If you are having an issue with an order you can get assistance on these forums. 

 


@stegut2022 wrote:

What is the email address and cell number to Corie Barry the CEO please?

 


 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎10-19-2020

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

Hey there, hockeycanuckjc.

 

Thanks for reaching out to us on the Forums, although we hate hearing of a negative experience while trying to get assistance. My team and I work directly out of Corporate. I am happy to help however I can and  would like to document more about this recent interaction. So that I may, can you please send me a private message with your full name, phone number, email address as well as the details of your recent interaction?

Vanessa T|Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-10-2008

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

@VanessaT-BBY I was not the one requiring help it was the person I quoted.. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎10-19-2020

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

My apologies. My post was meant for sacajeweeea. 

Vanessa T|Social Media Specialist | Best Buy® Corporate
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Registered: ‎01-01-2023

Re: What is BestBuy's Corporate Email Address for Filing Formal Complains? Do they have one??

I was attempting to contact Best Buy through this forum for their lack of any customer service and tried to post just once and got a message stating
“ You have reached the limit for number of private messages that you can send for now. Please try again later”.

Can’t reach the store, made at least 50 phone calls, tried chat several times and totally clueless.
Unbelievable!