02-12-2019 08:43 AM
On Sunday I saw in the weekly ad that the Starlink: Battle for Atlas Starter Pack for Nintendo Switch was on sale for $19.99. Yesterday I made the trip out to my Best Buy store to purchase this item and find it labeled $29.99 on the shelf. I pulled up the weekly ad on my phone and saw that the price was changed there too. I asked if they had a paper ad and was told they no longer carry them.
It seems ridiculous that you would change your price in the middle of the sale and change the weekly ad to cover it up. The Switch version was advertised at $19.99 but was changed to $29.99 while the Playstation 4 and Xbox One versions of this item are still on sale for $19.99. I don't understand why the Switch version would be $10 more. All three of these items have the same original price. It seems like a bait and switch to lure us in with the Switch version and end up having to get the PS4 or XBOX version at the sale price. You have screwed me and wasted my time on a trip to Best Buy.
Solved! Go to Solution.
02-12-2019 02:55 PM
Welcome back! Thank you for taking the time to contact us on the Best Buy forum with your feedback about pricing for the Starlink: Battle for Atlas Starter Pack for Nintendo Switch. Please know that customer feedback is taken seriously.
As for your concerns that the pricing on that particular product and add may have changed, while Best Buy tries to be as accurate as possible, sometimes errors may happen. For more about this, please refer to the Terms and Conditions of BestBuy.com here, specifically the section titled “Information on Our Site” which currently reads as follows:
We try to be as accurate as possible with the information we present on the Best Buy Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.
Thank you, again, for your thoughts on promotional pricing. If there is anything else I can assist with in the future, please know that you’re welcome to reach out again.
02-12-2019 04:03 PM
That still doesn't explain why the PS4 and XBOX versions of the same item are still priced at $19.99 while the Switch version was changed to $29.99 when all of these items have the same original price. Again it seems like a bait and switch between these different versions and if that's the case I'm going to have to file a claim with the Federal Trade Commission.
02-12-2019 04:18 PM
I realize that you may not be pleased with this answer, but I’m unable to discuss why specific prices are set by Best Buy merchants for different products. Please know that your feedback has been noted and we appreciate your thoughts. If there is another matter that you have questions about in the future, please feel free to let me know.
02-13-2019 05:13 PM
Thanks again for your feedback. While I’m sorry that you are not happy with my response, please know that we would be happy to have you return to one of our locations in the future. I hope you have a great rest of your week.
All the best,