04-15-2019 10:15 AM
I purchased webroot with the geeksquad support with my new computer last year. I was told that the webroot subscription wasnt going to be active until I installed webroot, which I didnt until a few months ago. But the webroot subscription was turned on since the day of purchase and it is going to run out soon.
I called Geek Squad and they said they dont handle the subscriptions. One agent recommended billing, but it never transfers there. Can anyone here help?
04-15-2019 10:17 AM
The Webroot subscription begins the day it is purchased. This information is printed on the receipt when purchasing the product as well as the email that is sent to the Best Buy account holder to remind you to install the software. As far as I know, there isn't a way to extend the subscription. A moderator will be by shortly with an official response however.
04-15-2019 11:19 AM - edited 04-15-2019 11:20 AM
Thanks very much for reaching out to us here at the Best Buy Community forums. I know how important it is to have your computer protected by internet security software.
As noted above, subscriptions like that will start when the item is purchased. I apologize if you were told something else in the store when you bought that subscription. It should not on, or in, the Webroot box that the subscription starts at purchase rather than installation.
While I can’t extend that subscription, I’d like to follow up with the store so that they can make sure they are giving out accurate information going forward. If you could send in a private message, by using the link in my signature, with your name, email address, phone number, and the customer service PIN from the bottom of your receipt, I’d appreciate it.