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New Member
Posts: 7
Registered: ‎09-06-2018

Webroot subscription problem

I purchased webroot with the geeksquad support with my new computer last year.  I was told that the webroot subscription wasnt going to be active until I installed webroot, which I didnt until a few months ago.  But the webroot subscription was turned on since the day of purchase and it is going to run out soon. 

 

I called Geek Squad and they said they dont handle the subscriptions.  One agent recommended billing, but it never transfers there.  Can anyone here help?

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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Webroot subscription problem

The Webroot subscription begins the day it is purchased. This information is printed on the receipt when purchasing the product as well as the email that is sent to the Best Buy account holder to remind you to install the software. As far as I know, there isn't a way to extend the subscription. A moderator will be by shortly with an official response however.

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New Member
Posts: 7
Registered: ‎09-06-2018

Re: Webroot subscription problem

I guess the store associate told me wrong then. 

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New Member
Posts: 7
Registered: ‎09-06-2018

Re: Webroot subscription problem

Although I dont see it anywhere on the receipt paper nor the best buy site purchase section
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Posts: 7,184
Topics: 116
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Registered: ‎12-23-2016

Re: Webroot subscription problem

[ Edited ]

Hi, flints16,


Thanks very much for reaching out to us here at the Best Buy Community forums. I know how important it is to have your computer protected by internet security software.


As noted above, subscriptions like that will start when the item is purchased. I apologize if you were told something else in the store when you bought that subscription. It should not on, or in, the Webroot box that the subscription starts at purchase rather than installation.


While I can’t extend that subscription, I’d like to follow up with the store so that they can make sure they are giving out accurate information going forward. If you could send in a private message, by using the link in my signature, with your name, email address, phone number, and the customer service PIN from the bottom of your receipt, I’d appreciate it.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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