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Posts: 1
Registered: ‎09-23-2020

We are done with Best Buy

[ Edited ]

We have been Best Buy customers for years. Had Geek Squad as well. I called to cancel our membership the day before it expired. However, since it was late at night, there were no live agents to take the call. Yes, unlike every other membership, you have to talk with a live person. I thought it was taken care of. But, they charged my card the next day. I called to cancel, but the call dropped before I could complete the transaction, so next time, I texted. It took TWENTY-SIX minutes to complete. Giving a reason WAS MANDATORY. The agent, Deborah {removed per forum guidelines}, was either incredibly stupid or purposefully obstructive. I will not only never use them again, but we will NEVER shop at Best Buy again.

Posts: 4,953
Topics: 53
Kudos: 374
Solutions: 302
Registered: ‎11-29-2016

Re: We are done with Best Buy

Good afternoon, User947828,


Welcome to our forums, and thank you for sharing your experience with us.  Regardless of the reason for your call, we're hopeful our customers will have a positive experience with whomever they contact through our support channels, so it's disappointing to hear your experience with our phone support teams did not provide the type of service we would expect.


Please know we take any feedback we receive from our customers very seriously here at Best Buy, and I'll be fully documenting your experience here at our Corporate Headquarters, to ensure it is visible to the appropriate parties.  While it sounds like this experience has led you to question your future with Best Buy, I'm hopeful your feedback will help us to improve the level of service we're able to provide our customers in the future, and I do hope you'll consider shopping with us again for your future technology needs.


Thank you for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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