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New Member
Posts: 1
Registered: ‎10-04-2019

Was told by TWO associates your Credit Card was a SOFT inquiry!!!!!!

This is not a game, Best Buy. I went out of my way to ask two different associates about the Credit Card and both assured me "it will be a soft hit, you have nothing to lose." Well I woke up this morning and I did lose - many credit points, at the expense of Best Buy. somebody needs to be held accouintable and make this right.


Please email me as soon as possible with a solution 


Thank you

Geek Squad Agent
Posts: 3,593
Registered: ‎03-20-2012

Re: Was told by TWO associates your Credit Card was a SOFT inquiry!!!!!!

I'd recommend returning to the store where you may have been provided incorrect information about the My Best Buy credit card.  Hopefully a manager is able to address these employees, but with apologies, I'm not sure there could be anything else done for the check that was already ran by the credit companies. 

Thanks for registering with the Best Buy forums to share your feedback, and if you're looking to have a moderator assist you further, your patience is all we can ask for until one stops by.  Normally speaking 3 to 5 business days.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Registered: ‎10-19-2017

Re: Was told by TWO associates your Credit Card was a SOFT inquiry!!!!!!

Hello, ScottyR13,


Welcome to the Best Buy Forums!!


I appreciate you taking the time to write us about your Best Buy Credit Card Application. We strive to make our customer service an embracing, simple, and enjoyable experience each and every time.  We also expect all of our employees to be knowledgeable and professional in all situations. I’m happy to look into this further for you.


I would like to reach out to the store’s management team to ensure this gets addressed. First, I am going to need some more details from you. Please, private message me with your full name, phone number, and e-mail address connected to your account. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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