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Posts: 1
Registered: ‎07-16-2018

Want to return money to Best Buy

Dear Sirs

 

Due to some operational problem in store I was charged multiple times for an item.
The store fixed the issue and returned my money.

However, I received more money than I should. Best Buy returned it 2 ways:
- A store gift card posted to my card
- A bank transaction

 

I already tried a few times to check with the store how to return the extra money, but the store does not seem to have a way to process this request as the transaction seems to be lost.

 

I received US$ 91.24 twice and I'd like to return US$ 91.24 to Best Buy.

Is there a way to send a check to some central billing processing.

I'm just trying to do the right thing as the money is not mine.

 

Thanks and regards
Mara

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Posts: 6,803
Topics: 107
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Registered: ‎12-23-2016

Re: Want to return money to Best Buy

Hello Mara,

 

Thanks so much for reaching out to us here at the Best Buy Community Forums. Not many people would want to return this money, so I really appreciate it.

 

I’d be happy to take a look into this for you to see if we can find out a way to make this happen. If you could please send me a private message, by using the link in my signature below this post, that would be great. Please include your name, email address, phone number, and the order number or customer service PIN from any receipts you have.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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