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Posts: 3
Registered: ‎05-29-2019

Waiting for email about payment update

I recently updated my payment for an online pre-order and it said that I would need additional confirmation. When I hit the little "Exit" at the bottom, it said I would receive an email about the payment update. That email has not yet arrived but my bank info says I was charged the money for the preorder. Does that mean everything went through?

Posts: 4,258
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Registered: ‎11-29-2016

Re: Waiting for email about payment update

Good afternoon, haidarassi0615,


Welcome to our forums!  I’ve found myself in a similar situation not too long ago, when a game I pre-ordered had its release date moved past the expiration date of the card I used to place the pre-order, and I had to go in and update the method of payment.  We want to make sure this process is as straightforward as possible, so I’m sorry to hear there may be some confusion regarding the status of your current pre-order.


While we’ll be unable to update your payment information through our Support Forums, I’ll be happy to take a closer look at your order, to make sure everything looks clear on our end, and if there is any necessary updates to your form of payment, I’ll be happy to get you pointed in the right direction to get this updated as needed.


For me to review your order, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


To send me this information privately, be sure to use the blue “Private Message” button in my signature. 


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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