10-19-2022 09:39 AM
Jcamantigue, per our Geek Squad Protection Term & Conditions. Store credit, gift card or check will be our last option if no inventory left to fulfill the claim. I have checked, we do have inventory to process the claim.
10-19-2022 09:45 AM
10-19-2022 10:11 AM
10-19-2022 10:26 AM
10-19-2022 12:56 PM
Jcamantigue, The lemon policy does not apply because you only received 2 phones. Your complaint is scratched and a missing accessories, neither will affect the use of phone. We can't use lemon policy.
(b) if we have fulfilled 3 mobile phone claims during your Plan term (excluding claims where we only replace your battery on your existing device), This statement; we have to fulfill 3 claims before we move towards reimbursement.
10-19-2022 02:16 PM
10-19-2022 03:40 PM
Jcamantigue, I know this is not the outcome you were expecting and we are doing everything possible to resolve it. We do not know what detail was discussed between you and the store managers. Again, the scratches and missing accessories is not covered under lemon policy. The phone agent did mention the possibility of having a store credit, or gift card, but you need to visit the store so they process claim/repair. The system will then determine the next steps, either a credit or fulfillment of a replacement. Once the system gives the path, we follow. Would like to visit the store to process a claim/repair or would you prefer, I process one? If you would prefer I process one, please contact me privately so I can finish the claim.
11-05-2022 09:57 PM
11-06-2022 12:36 PM
We love honest opinions; it lets us know on how we can improve your experience. However, what we cannot tolerate is profanity, this why your post was removed. You should have been sent a warning, if not we apologizes for not properly updating you with our Community Guidelines.
Are you asking for a refund of the 1st replacement? To better serve you on this matter, please send a private message with your full name, email and phone number.
Here to assist,