10-15-2022 10:15 PM
10-15-2022 11:37 PM
What was the issue that you had?
10-16-2022 05:31 AM
10-16-2022 05:37 AM
10-16-2022 10:17 AM - edited 10-16-2022 10:20 AM
Thanks for joining the Forums community. Although I've never experienced something like this, I can certainly see why you'd be upset with the interaction you've described. I'll be happy to look deeper in this matter. Please send a private message, blue button, bottom right corner and provide the following:
Hear from you soon,
10-16-2022 11:08 AM
10-16-2022 11:40 AM - edited 10-16-2022 11:42 AM
10-17-2022 08:35 PM
10-18-2022 04:36 PM - edited 10-19-2022 10:22 AM
Jcamantigue, still no answer back from the store. I have spoken with my leader, to find another avenue to help you. He is a former Mobile leader and has informed I cannot process any store credit, if the store does get involve, they might have the ability too. The only thing that can be done is to reship another phone. Keep in mind you need to send us back those other phones so you don't get charged for them.
If you like another phone, I can process that for you. They general take 5-7 business for you to receive it. I know that might interfere with your vacation, but these are the only options that are available.
I'm leaving the office and will be available tomorrow after 10am to respond or assist in manner possible.
10-18-2022 05:44 PM