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New Member
Posts: 2
Registered: ‎10-08-2018

WAS TRYING TO BUY 5 NEW TABLETS FOR MY SALES TEAM

ABSOLUTELY INSANE THAT THE STORE IN ALPHARETTA, GA NEVER, AND I DO MEAN NEVER, ANSWERS THE PHONE. WANTED TO TALK TO SOMEONE ABOUT BUYING TABLETS FOR MY SALES TEAM...GAVE UP AFTER BEING ON HOLD FOR 16 MIN. CALLED FRY'S THEY ANSWERED IN 4 MINUTES. NO WONDER BEST BUY IS LOSING MARKET SHARE. YOUR CUSTOMER SERVICE, AND SALES STRATEGY IS HORRIBLE.

Posts: 8,511
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Registered: ‎09-29-2008

Re: WAS TRYING TO BUY 5 NEW TABLETS FOR MY SALES TEAM

Hello RayRey,

 

Welcome to our community. In my experience with retail shopping, there's really nothing that's frustrated me quite as much as attempting to call a store and not getting an answer, or being dropped into a message system, or basically anything that keeps me from getting my questions answered. I was unhappy to hear that you've had this experience with our Alpharetta location and I regret any inconvenience to you.

 

Since you intend to purchase for your business, I might recommend that you consider Best Buy for Business as they are specialized to work with our business customers. You can reach them via (877) 393-1038.

 

Please know I am grateful you took the time to share your experience and feedback. Best Buy cannot hope to improve in meaningful ways without the input of our valued customers like you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-08-2018

Re: WAS TRYING TO BUY 5 NEW TABLETS FOR MY SALES TEAM

[ Edited ]

I bought them from Fry's. They answered the phone.

 

Ray {removed per forum guidelines}