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Posts: 2
Registered: ‎02-18-2021


[ Edited ]

File this under aggravated  customer. 
A few weeks  before Christmas 2020 I order a 75" Samsung TV. The TV is fine, but I noticed just a couple of days after I got it, the TV was on sale fro $400 less on your own site. I contacted customer service and was told my request was approved/authorized/valid, etc. case# {removed per forum guidelines}
Weeks later, on Jan 10, I open a chat, was told I'm good to go, and the back office folks are still "working on it", but wait 7-10 more days. (I did not get an ID )

Still nothing. Get on the phone with Miguel 1/26 who says my request was processed on Jan 12 but needs another billing cycle (?) 10-15 days ! This case is {removed per forum guidelines}

I requested a supervisor, and was told there are none(?) The after pushing him, was told a supervisor would call me back in 2-3 hours. 
That too, never happened.
As of today 2/18/21 , I still have not received my refund. 

As a point of reference, I had ordered something from PC Richard in NJ a few years ago. There was a price quarantee too. I went to the store with the competitors ad, they gave me my refund ON THE SPOT.

Thast's the way it works.
Hoping someone with authority will look into this and get it resolved, STAT.

James {removed per forum guidelines}


Posts: 516
Topics: 23
Kudos: 99
Solutions: 20
Registered: ‎02-08-2019


Greetings, traymax,

Thank you for taking the time to connect with our team here on the Forums. I love taking advantage of our Price Match Guarantee as well when applicable, so I can certainly understand wanting to check on your previously requested match as you mentioned some time has passed. I would be more than happy to look further into this. To do so, I will need to gather some additional details regarding this. 

When you get the chance, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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