10-21-2019 08:18 PM
I want to buy a Viking gas range and viking over the range microwave, SKU for the microwave is 6373110. The online description and specs for the microwave are there but it says "coming soon." I went to several Best Buy stores, spoke with the managers. No one has a clue as to when this microwave will be available for purchase (The Viking range I want is available for purchase). I called Viking and the microwave is being produced, not on back order and no issues. I called corporate offices, got bounced a round a gazilliion times. I also called a few Best Buys in other states..no one knows anything. I am about to give up and go to a Best Buy competitor where they can order everything and install. I prefer Best Buy because I am a rewards member and the financing options is more favorable. This is no way to manage a business. I am disgusted and might just take my money elsewhere to make the purchase. If someone can say it's coming in a month, or even 2 months, i can wait. But, for all I know, I could be waiting 2 years. Does anyone in Best Buy have a clue as to when this microwave can be purchased??
10-23-2019 05:33 PM
Thank you for reaching out about this. We absolutely appreciate your interest in this particular microwave, and we'd certainly love to see you purchase it from Best Buy. That being said, we aren't able to provide information regarding the future availability of products listed as "Coming Soon," on our website. While I know that's not what you'd like to hear, I can only suggest monitoring Best Buy.com here for any change in availability.