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Posts: 2
Registered: ‎11-17-2022

Very poor customer service!

I ordered an $800 watch (a gift) on Monday and was promised that I'd have the watch delivered the next day. Wednesday comes and I get an email that the order has been delayed 2 weeks!  After waiting for 2+ hours on BB lack of customer service (not so) hot line, I was promised another order would be sent out and delivered the next day, thursday. I told them I was leaving on vacation on Friday when I ordered the watch Monday and was guaranteed I'd have the watch.  The customer service rep I talked to on Wednesday gave me an $80 gift card for my troubles that will take 4 weeks to receive, but all I wanted was the watch, a gift for my son.  So Thursday comes and I get another delayed delivery email and now won't get the watch until Friday, which I won't be home for.  I asked the customer service rep that I talked to that I wanted to speak with a manager, but she couldn't get one as they were all busy.  She said that she can have a manager call me back in 30-60 minutes, guaranteed.  2 hours later I had to call back and after an extensive wait, I talk to a manager who couldn't do anything for me.  She wasn't any better than the normal CS rep.  When I called on Wednesday they said I had an 8 minute wait to speak with someone so I chose to have a call back.  2 hours later, no call and I had to call them.  Do not select the callback option as no one will ever call you back.  Don't bother asking for a manager because they won't help you either, no matter how much money you spend.  When I asked the CS rep today if I could cancel my order she said no several times, then said she could but then the gift card would be cancelled and my credit card wouldn't be funded for 15 days.  So who knows if I'll receive my watch tomorrow, but it's too late because I won't be here and be able to give it to my son.  Thanks for nothing BB.  I'll NEVER buy anything from you again!

Posts: 63
Topics: 1
Kudos: 6
Solutions: 3
Registered: ‎11-08-2021

Re: Very poor customer service!

Hello, tkil44


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your situation. I would be reaching out to someone if I was experiencing the same thing.


I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.



Jason|Social Media Specialist | Best Buy® Corporate
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