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New Member
Posts: 2
Registered: ‎02-10-2019
Accepted Solution

Vertical line on screen

I received and set up my TV today...Toshiba - 49” Class – LED - 1080p – Smart - HDTV – Fire TV Edition.  There is a vertical line on the left side of the screen top to bottom.  How to get rid of it?  Thanks, Deanna

Valued Contributor
Posts: 1,275
Registered: ‎02-07-2011

Re: Vertical line on screen

The screen is damaged, you should see if you can return it
New Member
Posts: 2
Registered: ‎02-10-2019

Re: Vertical line on screen

Thank YOU....sincerely appreciate you responding so quickly, too

Posts: 6,629
Topics: 96
Kudos: 594
Solutions: 364
Registered: ‎12-23-2016

Re: Vertical line on screen

Hi, Deanna,

Thanks for joining us at the best Buy Community forums. I’m sorry to hear about the issue with your television.

If you haven’t already processed a return or exchange on this television, I’d like to check this out and see what the best next steps are. Please send me a private message, by using the link in my signature, with your name, Emil address, and phone number.  

Please also let me know if this purchase was made in a store, or online. If you have the customer service PIN or order number from the purchase, that would help as well.


Kyle R|Social Media Specialist | Best Buy® Corporate
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