10-12-2019 04:14 PM
10-13-2019 12:41 PM
Thank you for taking the time to share your feedback with us. We certainly understand our customers may need to make returns or exchanges, and the reasons for these requests can vary. Best Buy is always willing to work within the Terms of our Return & Exchange Promise, which we’ve had in place for many years. We take steps to keep our customer informed, by posting this inside our stores, on our website, and including the details on receipts in both physical and digital form.
Although I realize you were hoping for a refund to the original form of payment, I’m glad to know the leaders at the Best Buy in Crossgates Mall were able to make an exception to offer you store credit, considering your purchase was beyond the return period. Store credit does not expire, so if there is not something you need immediately, you will be able to use that towards a future purchase. Please note, as stated in our Terms & Conditions: “You may use the Best Buy Properties for your personal, noncommercial use only.” Attempting to sell your store credit while inside the store would not be permitted.
I hope this helps clear things up, as we definitely want our customers to be informed when shopping with us. If you have questions, please let us know, and we will be happy to answer them for you.
10-13-2019 04:20 PM
10-13-2019 05:13 PM
Thanks for the reply. Although I understand this was not the outcome you were hoping for, the exception the store has made to return the funds to the store credit would be the option available beyond the return period. For future purchases, if a return or exchange is necessary, doing so within the allotted time-period would allow for funds to be returned to the original form of payment. If we can answer questions or provide support in the future, you’re always welcome to connect with us here on the Best Buy Forums.
Enjoy your evening.