02-12-2019 10:04 AM
02-12-2019 01:48 PM
Sonos is amazing wireless speaker option for your home. Thank you for choosing Best Buy for your purchase of your Play 3. I know it’d be shocking to discover you may have received an open-box item when you didn’t order one. We appreciate the time you’ve taken to bring this to our attention.
Open-box items should be clearly marked at the time of purchase. We’re sorry to hear the item you received may not have been new in box item as you had expected it to be. We’d be happy to see how we might be able assist you further at this time, can you please send us a private message? Please include your full name, phone number, email address, and your BestBuy.com order number/customer service pin from your purchase receipt in your response. We look forward to hearing from you.
02-12-2019 02:19 PM
02-12-2019 02:28 PM
We’re sorry to hear that a leader at your local Best Buy noted they’d be unable to assist you further. Let’s just start with that private message and then we can decide if that documentation from Sonos is needed. Please note, we’d be unable to make any guarantees of a particular outcome either at this time.
Can you please send me a private message with the requested details? A private message can be sent to me by choosing the blue “Private Message” button in my signature. If you’re using a mobile browser the option may not be visible, we suggest switching the desktop version using the option at the very bottom of the page.