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Posts: 1
Registered: ‎07-12-2018

Unused $500 gift card w/ $0 balance

[ Edited ]



I am trying to get a hold of someone who can help me with my $500 gift card. When trying to buy a new computer this week, I attempted to use this gift card and was informed that the card has a $0 balance. I have never used this gift card and would like to get this situation fixed. I have had a somewhat frustrating experience talking to various people via the customer service phone line, and after hours of being transferred from one phone number to another, I ended up talking to a third party vendor for gift cards who had less access to my situation than all of the people I spoke to previously. I would like to talk to someone who can investigate what happened and most importantly, has decision making capability as to how to honor a $500 purchase from your store. I would love to speak via email, DM, or on the phone with someone who is authorized to make decisions about putting money back onto the gift card.


Thank You,


Kevin {removed per forum guidelines}

Posts: 1,245
Topics: 8
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Registered: ‎10-19-2017

Re: Unused $500 gift card w/ $0 balance

Hello iamme11223,


Welcome to the forums and thank you for posting!


Purchasing gift cards is a great way to save up for a bigger purchase. However, I know it can be an inconvenience when they are not working properly. 


I am more than happy to review your gift card concern, and see how I can help. To best assist you, please send me a private message with the gift card serial numbers, full name, phone number, and e-mail address connected to your account. To send me a private message, log into the forum and select the option from my signature.



Deysha|Social Media Specialist | Best Buy® Corporate
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