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New Member
Posts: 3
Registered: ‎05-28-2020

Re: Unrequested bill

That's what I did a month ago and was told that I couldn't outright cancel it and would have to wait for it to try and charge my account 2 more times before it stopped. Best Buy doesn't even have my new card on file yet they are still able to bill me no matter what.

Best Buy Employee
Posts: 2,179
Registered: ‎01-09-2015

Re: Unrequested bill

That's pretty common over the last 5-6 years as banks have updated their systems to perform this action automatically any time they have to issue a new card.  The intent is to prevent accidental interruption of services where the payment wasn't updated.  Due to fraud a few years back I was issued a new card and about 3/4 of my subscriptions were updated automatically to the new credit card by my bank.  It was actually kind of nice because I forgot my RFID toll pass account, I understand it's not helping you in this case.

 

Here's what I would do:  Since it's attached to a rewards account, can't have Total Tech Support or Geek Squad Protection without it, I would see if I could locate the credentials for that Rewards Account.  The Subscriptions team should be able to find it by that.  If for some reason you do not have any way of finding your rewards account, maybe it's under an old phone number or a throwaway email or something, I would find the transaction where the original charge was made.  Online order number, in store receipt, worst case store number and date of the charge.  With that information, they have the transaction.  It will have the Total Tech Support plan details on it in which the Subscriptions Team can cancel.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Best Buy Employee
Posts: 2,179
Registered: ‎01-09-2015

Re: Unable to cancel Total Tech Support / Keeps trying to charge my account

This post will likely get combined into the other thread as it has the same solution.  I have replied with some additional details to assist, ultimately it will be the Subscriptions team who will need to cancel the subscription.  The moderators here do not have access.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 1
Registered: ‎05-29-2020

unauthorized charges

[ Edited ]

I have 2 unauthorized charges on my Discover card:

  • Description

    BESTBUY REN00015784295 RICHFIELD MN

  • Transaction Date

    05/19/20

  • Post Date

    05/19/20

  • Amount

    $181.90

  •  
    • Description

      BESTBUY REN00015784295 RICHFIELD MN

    • Transaction Date

      05/19/20

    • Post Date

      05/19/20

    • Amount

      $32.09

  • Please remove these charges.

Thanks you,

Maureen {removed per forum guidelines}

New Member
Posts: 1
Registered: ‎05-29-2020

Total tech support membership

Hello,

 

I wanted to inquire about those who paid for total tech support memberships. Back in March I was trying to purchase a garbage disposal and have it installed. Then shelter in place occurred and was unable to make the purchase with installation. I was told by an employee that it would be extended for the amount of time best buy was unable to fulfill the membership benefits. But I recently got an email to charge my card again. Is best buy honoring the extension of the amount of time that they were not able to provide services?

New Member
Posts: 2
Registered: ‎05-28-2020

Re: Antivirus issue

Great! UPS delivers the laptop today. I unfortunately cannot set it up and use. The AV it came with that was cancelled by "mistake" was for 3 devices. I know that my issue is nothing compared to other issues I read about on this forum but it is still a major inconvenience. I wonder what that Rep who introduced himself as "Alex" was thinking when he cancelled both accounts and getting away with it without repercussions. There should be some sort of accountability for these types of what another Rep I spoke to called, a "misunderstanding".

Posts: 11,434
Topics: 371
Kudos: 257
Blog Posts: 46
Solutions: 362
Registered: ‎09-29-2008

Re: Antivirus issue

Hi edgracix27,

 

I'm sure it's upsetting to have to wait a week to be able to use your Anti-virus software, and I am sorry if your phone agent accidentally cancelled this software in the first-place. I'm not sure what is causing this delay, but I do appreciate your patience in this matter. Is there anything specific you would ask of me?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎05-30-2020

TRYING TO CANCEL TECH SUPPORT

Hi.  I have made many attempts via telephonic method to reach someone live to cancel the annual tech support membership.  

 

Please assist in doing this.  I am not interested in renewing the tech support membership.

 

Thank you.

 

Sherry Y

New Member
Posts: 1
Registered: ‎06-01-2020

Canceling Auto-renewal

Last year I purchased a laptop in New York together with 1 year Microsoft office subscription. Now in few days it should be renewed automaticaly and charged $69 which I do not want anymore. I am not from US and I dont have any account so it is hard to contact anyone. Please if you are able to help me with how to cancel this auto-renewal.
New Member
Posts: 2
Registered: ‎06-01-2020

Unauthorized transaction

My debit card has been charged $215.74, merchant name is Best Buy Renewal and the merchant Address is Richfield, MN. I'm unaware as to what this is and would like a refund, and for this to be canceled so no more charges are made. I'm confused as to what they're charging me for because I never signed up for anything.