06-16-2020 11:54 PM
06-18-2020 02:40 PM
Best Buy Renewal
Richmond MN 55423000
Card # entered by Merchant/Customer
I did not purchase anything from you.
Customer service phone line wait time is 1hr, 20 minutes.
What is this charge?
I will dispute this with my bank unless I hear from you before the end of the day.
06-18-2020 05:33 PM
06-19-2020 07:05 AM
06-19-2020 12:01 PM
This is the first time I have ever used Best Buy and most likely the last.
I have tried calling to get support for "total tech support" that I purchased on or around February 27, 2020, along with the set up of a new computer performed by GeekSquad in California. The computer died in April, when everything shut down- shelter in place. The System was not working for 3 MONTHS. The store opened on Monday, took the computer and waiting for them to repair. I have been trying to get a hold of anyone to speak with about extending my support option purchased. This is truly one of the worst customer experiences I have been through.
I have called, talked to different people -none who can help. I was on the phone with someone for 10 min, who then put me on hold for 20 min and then the call disconnected. I JUST WANT TO ADD 3 months to the contract - DUE TO THE store being shut down and NO ONE available to help. @Bestbuy this is SIMPLE Customer Service.
Can someone advise?
06-22-2020 05:19 PM
06-22-2020 06:03 PM
Generally you are provided with a confirmation number when you cancel the insurance, this usually makes it easy to confirm that it was canceled. I'm sorry if that was not done. Hopefully the moderators can assist with that once they reach this post.
Out of curiousity, what made you choose Verizon's insurance which is provided by Asurion over AppleCare+ which is ran by Apple themselves? Over the years I've had mixed success with various 3rd party warranties while I used the AppleCare+ on my iPhone X to it's fullest. The replacement phone I received from AT&T (also Asurion) was problematic, while the ones I got for both times I dropped my iPhone X were indistinguishable from a new phone.
06-23-2020 01:49 AM
06-23-2020 02:23 AM
Agreed, which is why I mentioned that getting the confirmation number ensures that it's complete. It's unclear, but if you haven't already done so you'll want to reach back out and get that plan canceled. The team here works out of corporate, but doesn't have access to the systems needed to cancel rebilling or subscriptions. The moderators can help get this recorded at the corporate offices, they will respond once they reach your post in the queue.
FYI: AppleCare+ with Theft and Loss does cover those things, and has been available since the XS, XS Max, and XR.
06-23-2020 03:53 PM
Hello. I purchased the Total Tech Support almost a year ago when I was getting some speakers, subs etc. installed in my car. The plan in March was to do the same for my wife's vehicle but of course, the Coronavirus hit, I talked to an agent online who could not help and just cancelled my plan before it expires in a week or so. Obviously I do not want to renew or buy another year when I have 4 months of the plan that I would not be able to use. Again, not faulting Best Buy, but what do I do in terms of getting what I already paid for? Can I get a refund for the months I lost? I would event be okay with it going towards renewing my Total Tech Support. I only purchased it to get the benefit of not paying for the labor.
Anyone have any thoughts or advisement? Its much appreciated.