Who do I talk to for support for Geek Squad membership that I was basically forced to purchase that I didn’t need? I have been going round for round with customer service trying to get my annual membership fee refunded. I was having problems getting my headset to work on a new computer that I purchased the day before the store closed due to COVID 19. Like many people I was going to have to start working from home. The computer I purchased was not in stock and I had to have it delivered. I could not get my headset to work on my VDI. I contacted Best Buy to see if the problem was with the computer or the headset. The first tier person could not help me. I was told I would have to pay for Geek Squad service in order to speak with anyone else. The store was closed, they were not taking walk in or appointments, so I had to pay to get the help after being assured that I could get a refund if they were unable to help me. Long story short, after 2 hours on the phone with the Geek Squad, 2 hours on the phone with ASUS, 1 on the phone with Microsoft and a last ditch call to my companies Solutions Center. I went to YouTube. In less then 10 minutes I found out that Windows 10 does not support headsets unless they are USB. The old headphone jack style can not be used for both input and output of sound at the same time. I then reached out to the store asking for my refund. The store told me I had to contact corporate, corporate had an estimated hold time of 3 hours. The hold time did not decrease for over a week. I finally contacted my bank and asked them to dispute the charges because I should not have had to be escalated to tier 2 for such an easy explanation. If I could have walked up to the desk with my computer and headset anyone behind the desk should have been able to assist me. I waited for my bank to handle my dispute and stopped trying to reach Best Buy. My bank received pushback from Best Buy and 3 weeks later my dispute was denied. I then called Best Buy again. Hold time was now an hour. I spent 4 hours on the phone and spoke with 3 departments before I was transferred to someone who promised me a full refund. The following week I got emails 1 issuing the refund but for the wrong amount and one issuing what should have been the balance. The total refund was $37 less then what I had paid. I have now spent over 10 hours on the phone, been transferred countless times, hung up on 3 times mid transfer and finally told that the remaining $37 is not going to be refunded because I went past the 30 day cancellation date on a service I never needed, wanted or used.
