Would like further assistance on this issue that I have discussed with two of your reps and posted before with absolutely no response.
Purchased a TV antenna from Bestbuy.com back in Oct. With the purchase came a 30 Day Philo Subscription. When I received the email to activate, I choose not to (I tried it last year and was not impressed). Email indicated upon activation I would be subscribed for the 30 days then auto pay each additional month. Because I did not redeem this, I assumed nothing more needed to be done.
One month later I see a charge on my card from Best Buy for Bestbuyrenewal. Contacted Best Buy and spoke to rep who advised it was an auto payment for a Philo Subscription. I advised I did not activate this and wanted it cancelled along with refund. Rep said 24-48 hours.
Chatted with a another rep three days later who advised it was cancelled but no refund was provided nor will be provided. Advised me it was because it was different system and they can't refund from a subscription system. Said they understood how I felt but nothing else can or will be done. They said they even spoke to a supervisor who said no refund nor best buy credit will or can be provided.
Here is the obvious troubling concerns.
-A "promotion" being provided to a user that needs activation, but still charges the user when its not redeemed or activated.
-The payment be automatically charged to a credit card saved in my best buy profile, without my authorization to charge.
-A company unable to issue a refund nor store credit for an obvious deceptive tactic and willing to lose a customer of 25 years over this
Its insane that something like this is considered legal or ethical by your organization and if you consider this a viable and appropriate way to treat customers, then I will no longer consider Best Buy in any of my purchases, small or large and will use this experience to discuss with others who are considering Best Buy to purchase their items.
I would appreciate any assistance you could provide
