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New Member
Posts: 2
Registered: ‎08-31-2020

Unreadable PIN code



I have a gift card that PIN code is scratched off, am I able to get a replacement card?




New Member
Posts: 2
Registered: ‎08-31-2020

Re: Unreadable PIN code

Still waiting for help

Best Buy Employee
Posts: 2,601
Registered: ‎01-09-2015

Re: Unreadable PIN code

As notated on the main page, replies are taking approximately 5-6 days.  The moderators appreciate your patience as they help the customers ahead of you.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 6,667
Topics: 227
Kudos: 552
Solutions: 339
Registered: ‎08-21-2017

Re: Unreadable PIN code

Good afternoon, honeyworks,


Welcome to our community forums. I appreciate your patience while we work to respond to your message. I'd be glad to help you explore what options are available to assist you with this gift card. Typically, we can help replace a lost or damaged gift card as long as you are the original purchase and have access to the purchase receipt. Did you purchase this gift card at one of our store locations or on If so, I'd like to take a closer look at this for you. 


I will need a bit more information to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Gift card number (do not include PIN)


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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