10-20-2019 05:57 PM
Solved! Go to Solution.
10-21-2019 10:21 AM
Thank you for taking the time to register with the Best Buy forums to share your feedback with us, we truly appreciate the post! It certainly sounds like you've established a close connection with the store you've referring to and I'm sorry you're not receiving the expert service Best Buy is hoping to provide every customer who walks through their doors. Normally speaking, a moderator would be by within the next few business days to take a closer look into this for you. They do work out of the Corporate Headquarters.
Have a wonderful day!
10-22-2019 02:35 PM
Hi there, Cassieadams17,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
When any of our members visit our stores, we expect nothing less than a positive experience. We're sad to hear that this has happened, as we want everyone to feel welcomed into our stores. We apologize that this has not been that case during your recent visits, as I can understand that it hasn't lined up with our service expectations. We genuinely thank you for sharing this with us, as it provides us with the opportunity to grow and learn.
Although we'd be unable to provide direct updates regarding this, please know that we have notified the appropriate parties regarding your feedback and concerns. If I could assist in any other way at this time, please don't hesitate to let me know.