Other Customer Service Support

[TARiozzi616]

There is a charge for $75.59 on my Visa card, dared Aug 26, 2019. It says GeekSquad, Rene00015784, Richfield, MN. My husband renews my protection plan every year in December. It would be on his credit card, not mine, and not in August. How does this get credited back to my account?

[Deysha-BBY Social Media Specialist]

Hello, TARiozzi616,

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your situation. I understand where you’re coming from, as I would not be too excited about any surprise charges on my account. I’m happy to look into this for you and get it squared away.

First, I am going to need some more details from you. Will you please send me a private message with full name, phone number, and e-mail address? To send it, click on the blue button next to my signature. I look forward to hearing from you.

Regards,

[TARiozzi616]

Why would I have to private message you to get an answer. Get it straightened out and email me.

[geishafish]

So they can verify your information without you having to publicly post your information.

[SeanM-BBY Social Media Specialist]

Welcome back to our forums, TARiozzi616,

In order for us to look into any charges you’re seeing on your end further, we’ll need you to verify your first and last name, your phone number, and your email address, to start.  As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums to protect your privacy, which would explain Deysha’s request that you send us this information in a private message.

If you’re still in need of assistance regarding this charge, feel free to send use the blue “Private Message” button in my signature to send me the information requested.

Regards,

[TARiozzi616]

I do not see your signature or a "Private Message" box.

[TARiozzi616]

I switched to Full site now not mobile.  I see where I supposed to respond.  Thx.