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New Member
Posts: 6
Registered: ‎09-21-2019

Unjustified charge to my Visa card

There is a charge for $75.59 on my Visa card, dared Aug 26, 2019. It says GeekSquad, Rene00015784, Richfield, MN. My husband renews my protection plan every year in December. It would be on his credit card, not mine, and not in August. How does this get credited back to my account?
Posts: 2,016
Topics: 25
Kudos: 149
Solutions: 103
Registered: ‎10-19-2017

Re: Unjustified charge to my Visa card

Hello, TARiozzi616,

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your situation. I understand where you’re coming from, as I would not be too excited about any surprise charges on my account. I’m happy to look into this for you and get it squared away.

 

First, I am going to need some more details from you. Will you please send me a private message with full name, phone number, and e-mail address? To send it, click on the blue button next to my signature. I look forward to hearing from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎09-21-2019

Re: Unjustified charge to my Visa card

Why would I have to private message you to get an answer. Get it straightened out and email me.
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Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: Unjustified charge to my Visa card

So they can verify your information without you having to publicly post your information.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Posts: 3,203
Topics: 25
Kudos: 330
Solutions: 189
Registered: ‎11-29-2016

Re: Unjustified charge to my Visa card

Welcome back to our forums, TARiozzi616,

 

In order for us to look into any charges you’re seeing on your end further, we’ll need you to verify your first and last name, your phone number, and your email address, to start.  As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums to protect your privacy, which would explain Deysha’s request that you send us this information in a private message.

 

If you’re still in need of assistance regarding this charge, feel free to send use the blue “Private Message” button in my signature to send me the information requested.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎09-21-2019

Re: Unjustified charge to my Visa card

I do not see your signature or a "Private Message" box.
New Member
Posts: 6
Registered: ‎09-21-2019

Re: Unjustified charge to my Visa card

I switched to Full site now not mobile.  I see where I supposed to respond.  Thx.