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Best Buy Employee
Posts: 2,220
Registered: ‎01-09-2015

Re: Unexplained charge from Renewal Richfield

That would be Total Tech Support.  Did you call 1-888-BestBuy?

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎04-13-2020

Re: Unexplained charge from Renewal Richfield

Yes I did and they will be cancelling the authorization but in the meantime my account has to be charged and they will have to refund it. I think they should be able to put that payment back. Then they could not even go the next step to fax over verification to my financial institution as they asked me to have bestbuy to do to verify that it was cancelled so my account would not go into overdraft as it is sitting right now because of this transaction that is pending.  THAT SUCKS! in a situation like this it is going to cause a domino affect on my account of overdraft fees. That is why the fax was necessary the bank could have just not let it go through 

Best Buy Employee
Posts: 2,220
Registered: ‎01-09-2015

Re: Unexplained charge from Renewal Richfield

The moderators of this forum do not have access to the subscriptions, you’ll need to reach out to the subscription team at 1-888-BestBuy to cancel.

If you bought a computer, common subscriptions taken at the same time would be your anti-virus software, Microsoft 365, and our Total Tech Support.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***