Add Product

Search Results:

Reply
New Member
Posts: 3
Registered: ‎03-22-2020
Accepted Solution

Unexplained charge from Renewal Richfield

Hi,

Best Buy charged me for Renewal Richfield, which I am not completely aware of and I do not know what does it mean.

Could you please, explain?

 

Thanks,

Vusala

Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Unexplained charge from Renewal Richfield

That is usually due to a renewal. If the amount was around $50, it was likely antivirus. If it was around $75-100, it could be a Microsoft Office Subscription or an older Geek Squad plan. If it was $199, that is likely Total Tech Support.
New Member
Posts: 3
Registered: ‎03-22-2020

Re: Unexplained charge from Renewal Richfield

Hi,

I have bought my laptop from BestBuy in September. It is not even a YEAR! And antivirus was free which I have never opened. How can you automatically charge me for what I did not use and without notifying me? Please, cancel all my subscriptions (which I am obviously not aware of) and refund the payment.

 

Thank you.

Posts: 1,234
Topics: 54
Kudos: 253
Solutions: 140
Registered: ‎01-13-2015

Re: Unexplained charge from Renewal Richfield

I don't think the forum team has the access to cancel most subscriptions, so you may need to call the applicable number listed in the article below.

 

If it hasn't been a year since your purchase, though, maybe there's another subscription you have you're forgetting.  A call might be worth it so they can take a closer look at what all is tied to your account.

 

What is this Charge on my Statement?


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

New Member
Posts: 3
Registered: ‎03-22-2020

Re: Unexplained charge from Renewal Richfield

Thank you!

Posts: 1,234
Topics: 54
Kudos: 253
Solutions: 140
Registered: ‎01-13-2015

Re: Unexplained charge from Renewal Richfield

No worries. Stay safe! Smiley Happy


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Unexplained charge from Renewal Richfield

The subscriptions start on the Antivirus when purchased, not when installed. It is actually printed on the product itself.
New Member
Posts: 1
Registered: ‎03-29-2020

Re: Unexplained charge from Renewal Richfield

I also was charged today $46.03 for a renewal. I just wish they would list what it’s for. I’m currently on hold and the wait time is over an hour
Posts: 1,037
Topics: 56
Kudos: 255
Solutions: 62
Registered: ‎11-30-2015

Re: Unexplained charge from Renewal Richfield

Hi, Jwalkie17,

Welcome to the Best Buy Forums! I'm sorry for the long wait on the phone during this wild time.

 

To make sure your protection remains uninterrupted, the subscription on your account may have been set to auto-renew. To make any changes or cancellations, please call our Geek Squad at (800) GEEK-SQUAD or (800) 433-5778.

 

Best,

 

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎04-13-2020

Re: Unexplained charge from Renewal Richfield

I as well woke up to a $215.00 charge for bestbuy renewal.. I am so frantic right now. I am trying to get a hold of someone.