Other Customer Service Support

[VusalaAlibayova]

Hi,

Best Buy charged me for Renewal Richfield, which I am not completely aware of and I do not know what does it mean.

Could you please, explain?

Thanks,

Vusala

[SPOPATT]

That is usually due to a renewal. If the amount was around $50, it was likely antivirus. If it was around $75-100, it could be a Microsoft Office Subscription or an older Geek Squad plan. If it was $199, that is likely Total Tech Support.

[VusalaAlibayova]

Hi,

I have bought my laptop from BestBuy in September. It is not even a YEAR! And antivirus was free which I have never opened. How can you automatically charge me for what I did not use and without notifying me? Please, cancel all my subscriptions (which I am obviously not aware of) and refund the payment.

Thank you.

[Sam15 Valued Contributor · Accepted solution]

I don't think the forum team has the access to cancel most subscriptions, so you may need to call the applicable number listed in the article below.

If it hasn't been a year since your purchase, though, maybe there's another subscription you have you're forgetting.  A call might be worth it so they can take a closer look at what all is tied to your account.

What is this Charge on my Statement?

[VusalaAlibayova]

Thank you!

[Sam15 Valued Contributor]

No worries. Stay safe! 

[SPOPATT]

The subscriptions start on the Antivirus when purchased, not when installed. It is actually printed on the product itself.

[Jwalkie17]

I also was charged today $46.03 for a renewal. I just wish they would list what it’s for. I’m currently on hold and the wait time is over an hour

[Fey-BBY Social Media Specialist · Accepted solution]

Hi, Jwalkie17,

Welcome to the Best Buy Forums! I'm sorry for the long wait on the phone during this wild time.

To make sure your protection remains uninterrupted, the subscription on your account may have been set to auto-renew. To make any changes or cancellations, please call our Geek Squad at (800) GEEK-SQUAD or (800) 433-5778.

Best,

[tmpitts]

I as well woke up to a $215.00 charge for bestbuy renewal.. I am so frantic right now. I am trying to get a hold of someone.