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Posts: 1
Registered: ‎10-22-2019

Unexpected charge

I noticed three unauthorized charges in my checking account from your company. All charges are named RENEWA00015RICHFIELD MNUS. Two charges were for $209.41 and the other was for $104.70. 

I am awaiting your response and clarification of these charges.


Baba Merino

Posts: 1,362
Topics: 17
Kudos: 94
Solutions: 82
Registered: ‎10-03-2017

Re: Unexpected charge



Thanks for reaching out!


I'm sure it's quite the surprise to see a charge of this nature on your account, especially if it's not expected. In looking at the name of the charge, it looks like this is the renewal of a subscription plan. This can be for something like Geek Squad Total Tech Support, a Geek Squad Protection Plan, Anti-Virus, among other things. Do you recall making a purchase that may have required these?

Dave|Social Media Specialist | Best Buy® Corporate
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