07-12-2019 03:13 PM
Hi there, Claudia,
Thank you for joining our community forums and writing to us about this charge. Often times this charge means that you have a subscription service that automatically renews annually. While my team is unable to cancel these plans I would be happy to take a deeper look at this for you. Can you please send me a private message with your:
To send a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can continue to research this.