05-07-2020 12:41 PM
Hello there, cgnbayog,
I’m sorry to hear that someone was able to use your mother’s credit card to make a purchase with Best Buy.
If you haven’t yet done so, please review our floated post: “Help with Unauthorized Orders on BestBuy.com” found here. That should cover the steps your mother may need to do to help address this fraudulent order.
I hope this helps,