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Posts: 1
Registered: ‎08-08-2019

Unauthorized debit from Geek squad

My bank account/ debit card was charged the amount of approx $57 for a service I did not request. I am requesting a refund and do not authorize any further charges applied to my accounts.
Posts: 999
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Registered: ‎01-13-2015

Re: Unauthorized debit from Geek squad

Does the description for the charge on your statement look anything like the examples on the page listed below? It's likely a charge for a subscription service (such as antivirus software), a Geek Squad Protection plan, or a Geek Squad Tech Support plan. If you'd like to cancel any of your subscriptions, or just check on their renewal dates, an Agent at (800) 433-5778 would likely be best equipped to help.


What is this Charge on my Statement?

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

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Posts: 3,385
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Registered: ‎08-21-2017

Re: Unauthorized debit from Geek squad

Good afternoon, mariasoloperto,


Thank you for stopping by our community forums. I know I keep a close eye on my bank account and a charge I didn't request would stick out like a sore thumb. Have you able to determine what this charge is from using the information Sam15 provided? If not please let us know and we'll be happy to see what we can do to best assist you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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