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Posts: 1
Registered: ‎03-02-2021

Unauthorized credit card charges

I received an unauthorized fraudulent charge on my credit card for $213.49 dated 2/7/2021.

Please get the credit issued ASAP. I'll have my bank charge it back!

Tom,  3/2/2021

Posts: 1,236
Topics: 54
Kudos: 167
Solutions: 140
Registered: ‎01-13-2015

Re: Unauthorized credit card charges

Hey Tom,

 

What did the charge exactly say?  Was there any description on your bank statement?  Sometimes Best Buy will automatically charge your card for recurring services and subscriptions such as antivirus software or Geek Squad protection plans.  The link below breaks down what some charges may look like in your bank account and includes steps you can take to cancel them if you'd like.

 

What is this Charge on my Statement?


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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Posts: 705
Topics: 31
Kudos: 151
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Registered: ‎02-08-2019

Re: Unauthorized credit card charges

Hey, finleyaz,

 

Thanks for reaching out to us, and welcome to the Best Buy Forums! It can definitely be alarming to see a charge you did not authorize on your bank statement, and I can understand reaching out to us to get some more insight on this.

 

As Sam15 mentioned, this could be a reoccurring charge for a Geek Squad Protection Plan (GSP.) If you have confirmed this is not a charge relating to one of your GSP plans, please let us know. I would be happy to dive deeper into this and see what I can do to help out.

 

Feel free to send us a private message, utilizing the link in my signature below, with your full name, email, and phone number and I can get started.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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