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Posts: 1
Registered: ‎10-14-2019

Unauthorized charges on card

Hi, my name is Matthew.
Recently we had a renewal charge out of the blue for best buy in richfield mn however we havent purchased anything nor signed up for anything. It was a $25 charge
Posts: 11,439
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Registered: ‎09-29-2008

Re: Unauthorized charges on card

Hey Matthew26,

 

Seeing charges that you weren't expecting would be concerning to anyone, and I should be able to get to the bottom of this for you. It sounds like this is a renewal charge for an anti-virus software you most likely signed up for when you purchased a computer from nus, but that is just a guess on my part. Can you send me a private message with your name, phone number, and email address? To send me a private message click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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