Other Customer Service Support

[Mattbow26]

Hi, my name is Matthew.
Recently we had a renewal charge out of the blue for best buy in richfield mn however we havent purchased anything nor signed up for anything. It was a $25 charge

[Allan-BBY Senior Social Media Specialist]

Hey Matthew26,

Seeing charges that you weren't expecting would be concerning to anyone, and I should be able to get to the bottom of this for you. It sounds like this is a renewal charge for an anti-virus software you most likely signed up for when you purchased a computer from nus, but that is just a guess on my part. Can you send me a private message with your name, phone number, and email address? To send me a private message click on the message button in my signature.

Thanks,