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Posts: 1
Registered: ‎12-18-2018
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Unauthorized charge


I've discovered an authorized transaction on my card. I live in Estonia, I haven't visited the USA this year and I don't have any accounts in BestBuy. The card was issued in August 2018.


My bank suggested me to try to contact you directly before opening a dispute. I would appreciate if you can assist me further to solve this issue. Could you please explain me how the transaction was made and where?




Posts: 1,614
Topics: 35
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Registered: ‎10-19-2017

Re: Unauthorized charge

Hello vzyaikin,


Welcome to the Best Buy forum! It can definitely be a disconcerting experience to have your credit card used without your permission. I’ve been there myself, so will be happy to speak to you further.


Please review the “Help with Unauthorized Orders on” article on our Knowledge Base here for some more information on how we would typically advise customers to proceed if they notice an unexpected order. That being said, I see that you’ve also sent a private message to one of our other moderators. I’ll be replying to you there in more detail shortly. As you may already know, you should be able to check your private messages by logging into the forum and selecting the envelope icon in the upper right-hand corner of the screen.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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