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New Member
Posts: 2
Registered: ‎03-24-2019

Unauthorized charge from the geek squad

I just received notice that an unauthorized charge went through for the Geek Squad today.  I have authorized no charges so I’m not sure what to do.  It puts me in a bad situation and I need the money back in my account.  I’m not sure if it is a fraud but it’s  a charge fir 52.64.

 

i need support ASAP. 

Best Buy Employee
Posts: 922
Registered: ‎01-09-2015

Re: Unauthorized charge from the geek squad

Based on the amount and the fact that it says Geek Squad, it sounds like an Antivirus auto-renewal. You can call Best Buy at 1-888-237-8289 and listen for the subscription option and they can look into it for you.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Unauthorized charge from the geek squad

Hello, Kellystclaire, and welcome to our online community!

 

Thanks for reaching out to us here on the Forums. I would also be concerned if I saw a charge to my account that I was not aware of making. That being said, jdogg836 may be correct in that this could be an auto-renewal charge for a previous Geek Squad purchase you are seeing.

 

While you can call us at (888) 237-8289 to look into this, you can also look at subscriptions you may have through your Best Buy account online. After logging in, just click on your name, and then under the header "Protection Plans," click on "See all your plans & subscriptions."

 

If you need further assistance in looking into what this charge might be, please send me a Private Message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-24-2019

Re: Unauthorized charge from the geek squad

I’ve already been to my bank to dispute. I don’t even have a machine from Best Buy and I cancelled all of my annual fees in November in the store.