Other Customer Service Support

[ScottSteph1]

I was charged $53.49 from BEST BUY RENEWAL RICHFIELD MN.  I did not authorize this - can you explain what it is?  Can I get a refund?  Thank you!  :-) Steph

[AndrewB-BBY Social Media Specialist]

Good afternoon, Steph,

Thank you for taking the time to visit our community forum. I know I keep a very close eye on my bank account so I would be surprised to see a charge I wasn't familiar with. Often times these charges are related to a renewal for software. I'd be happy to take a closer look at your account to help see exactly what this charge is for. I will need a bit more information so I can further assist you. Can you please send me a private message with your:

Full name

Email address

Phone number

You can send me a private message by clicking the blue button neat the bottom of my post. I look forward to your response!