12-12-2020 12:45 PM
12-14-2020 05:07 PM
Good afternoon, stonedaphne,
Welcome to our forums. Though I’ve been fortunate to not have to deal with it more than a handful of times, it’s always concerning to discover an unexpected charge on your credit card statement, so I can’t say I blame you for wanting to investigate this particular charge further.
In regards to this charge you’re referring to, it could appear on your statement in a variety of ways. Our Knowledge Base article entitled What is this Charge on my Statement? offers a few different ways your charge could appear on your statement, which may help to explain where the charge is stemming from. Be it a Geek Squad protection plan, or a subscription to an anti-virus software, it’s entirely possible this charge may not be linked to the phone protection plans you’re referring to.
If you’re still unsure what may have caused the charge you’re seeing on your statement, I’ll be happy to take a closer look and offer any additional information I can. For me to begin my research, you’ll just need to send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so you’ll want to use the blue “Private Message” button in my signature to send me this information. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope this helps,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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