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Posts: 1
Registered: ‎02-13-2019

Unable to subscribe to 30 day free trial

I bought a fire tv stick that included 30 day free trial.  I attempted to redeem the code.  However, when I am prompted for my form of payment, I get the following message:  Sorry, we could not process your transaction. Please try again.

 

I tried multiple form of payments but nothing goes thru.  I don't have an accout with Sling.   What gives?  I called Sling customer service and all they can offer is 7 days.  I want to retrieve my 30 days free trial.

Posts: 2,800
Topics: 94
Kudos: 194
Solutions: 103
Registered: ‎09-29-2008

Re: Unable to subscribe to 30 day free trial

Hi, HectorVillacis, 

 

Welcome to our online community. I recently upgraded our TV and received a 30-day free trial with Sling, too. Our family has really enjoyed the programming, and we are considering purchasing the full membership. I am disappointed to learn that you are not having the same experience and Sling will only provide you with a 7-day trial.  

 

This does not sound like it will be a code issue, and instead have something to do with the way the account is being set up. Have you reported the error that you are getting with Sling?  
 

 

Thank you,

 

Karina|Social Media Specialist | Best Buy® Corporate
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