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Posts: 1
Registered: ‎02-01-2022

Unable to speak to someone at my local store

I understand that due to staffing issues, COVID guidelines and the company wanting to keep their customers and employees safe, by having ALL calls routed to a call center but yhat would be helpful if they could help with store purchases inquiries or other capabilities and not just assisting with online purchases. Or some kind of authority rights or given an option to transfer to your store Leadership.


I have spoken to Corporate, 4+ call center representative, left a message on the store voicemail (rep told me to, but doubt that will be answered), emailed 4 times and still no resolution. 


Even though each person I was able to speak to understood my complaint/situation and will 'fight' to get me a return call or response. Nothing. 


HELP! I'm just trying to get my family member they help they need. 

Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Unable to speak to someone at my local store

Hello, D_Nav,


Welcome to the Best Buy Forums!


I appreciate you taking the time to reach out to us regarding connecting with one of stores. Generally, most questions can be handled through our Customer Care Team, unless a visit to the store is mandatory. I am happy to help where I can.


First, I am going to need some more details from you. Please send me a private message by clicking on the blue button next to my signature. Send the details of what you're seeking assistance with, along with your full name, phone number, and e-mail address. I look forward to hearing back from you.



Deysha|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
Posts: 2,394
Topics: 222
Kudos: 167
Solutions: 84
Registered: ‎07-06-2009

Re: Unable to speak to someone at my local store

This topic has been moved to its own thread under the board Other Customer Service Support for further review.