02-01-2022 10:37 PM
I understand that due to staffing issues, COVID guidelines and the company wanting to keep their customers and employees safe, by having ALL calls routed to a call center but yhat would be helpful if they could help with store purchases inquiries or other capabilities and not just assisting with online purchases. Or some kind of authority rights or given an option to transfer to your store Leadership.
I have spoken to Corporate, 4+ call center representative, left a message on the store voicemail (rep told me to, but doubt that will be answered), emailed email@example.com 4 times and still no resolution.
Even though each person I was able to speak to understood my complaint/situation and will 'fight' to get me a return call or response. Nothing.
HELP! I'm just trying to get my family member they help they need.
02-02-2022 09:56 AM
Welcome to the Best Buy Forums!
I appreciate you taking the time to reach out to us regarding connecting with one of stores. Generally, most questions can be handled through our Customer Care Team, unless a visit to the store is mandatory. I am happy to help where I can.
First, I am going to need some more details from you. Please send me a private message by clicking on the blue button next to my signature. Send the details of what you're seeking assistance with, along with your full name, phone number, and e-mail address. I look forward to hearing back from you.