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Posts: 5
Registered: ‎04-25-2019

Unable to return replacement

I took a replacement to an item I received last week into a store to return it and receive a refund. When I got there I was asked a million questions about why I no longer needed the replacement and other things. The cashier called her manager over and they moved aside and whispered and discussed amongst themselves. They also went into the back for long periods of time. I stood there for over an hour waiting for an explanation of why they weren't accepting the return, or what the issue was. Instead they offered me no explanations.

 

Last week I asked on these forums would I be able to return a replacement with no issues and I was told yes. However returning to that store did not work. Should I ship it back instead? Is there an issue with my account? I would like to return this replacement as I no longer need it. 

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Posts: 7,065
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: Unable to return replacement

Hello, wolfart,


Welcome back to the forums. I’m sorry that you ran into issues with that return.


I’d like to look into this for you to see if we can find a solution for you. Please send me a private message by using the link in my signature. I’ll need your name, email address, phone number, order number, and the store location hat you visited.


I look forward to hearing back from you so I can research this.


Thanks, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-25-2019

Re: Unable to return replacement

I have messaged you.

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Posts: 7,065
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: Unable to return replacement

Hi, wolfart,


Thanks very much for following up. I’ve received that message and will be replying shortly.


Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 5
Registered: ‎04-25-2019

Re: Unable to return replacement

Hi Kyle I tried to reply to your message but was told I've reached my limit.

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Posts: 7,065
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: Unable to return replacement

Hi, wolfart,

 

Sorry about that! It looks like you did get that message sent, however, so I’ll be replying shortly.


Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!