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Posts: 2
Registered: ‎02-14-2022

Unable to pay best buy bill, lost my job and my dad and I'm a student in school. My credit is bad ;(

Hi

 

I'm not sure what to do, I wish I could get a hold on my card to not ruin my credit or something. I've been trying so hard to be able to take care of my mother but it's been so hard with school and my bills are piling up. Is there anything I can do? I just am so embarassed. I hope someone can help me figure this out it would mean the world to me.

 

Thank you and have a good day Smiley Happy

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Registered: ‎11-10-2008

Re: Unable to pay best buy bill, lost my job and my dad and I'm a student in school. My credit is ba

I'm not sure if Citibank is doing this program or not, but you could ask for Covid relief on your account which may allow you to skip up to 3 payments. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎07-23-2018

Re: Unable to pay best buy bill, lost my job and my dad and I'm a student in school. My credit is...

Hello, Fruitloopes,

 

Thank you for joining our online community. It is always a pleasure to welcome a new member, although I am sorry to hear you are going through a rough time. I understand it can be stressful to have bills pile up, especially when you are juggling multiple responsibilities. To determine what might be possible, you would need to contact Best Buy Support through Citibank. Their number is (888) 574-1301.

 

I hope this helps, and I wish you all the best. If you need support in the future, please don’t hesitate to reconnect with our team.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-14-2022

Re: Unable to pay best buy bill, lost my job and my dad and I'm a student in school. My credit is ba

Is there an email I can use to contact them? I’m in school I can’t call for a while. Please let me know thanks
Posts: 1,048
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Registered: ‎07-23-2018

Re: Unable to pay best buy bill, lost my job and my dad and I'm a student in school. My credit is ba

Hello again.

 

There are a few other ways to connect with Citibank for support with your account. You can check those options out here.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!