03-17-2019 10:51 PM
03-18-2019 10:42 AM
Hello, Me1izabeth, and welcome to our online community!
Thanks for taking the time to reach out to our Forum support team. Paying your credit card bill online should be a quick and convenient way to take care of your statement, and I'm sorry this process hasn't been as seamless for you.
I do know that the Citibank website was down for maintenance last week. Have you tried clearing the cookies and cache from your computer, and then trying to log in and pay? If you're still having issues, you can read about alternate ways to pay your bill here. I also encourage you to continue trying to call the customer service number you mentioned earlier.
Happy to help,
03-18-2019 12:05 PM
03-18-2019 12:23 PM
Hmm, that's odd! Did you try clearing the cache and cookies from your computer before trying the Citibank website again, as I mentioned earlier?
The link I shared in my previous post explained the ways to pay online, in-store, by mail or over the phone. Again, I suggest trying the customer service line at (888) 574-1301, or you can try calling Citibank's phone number for technical assistance at (888) 738-4624.
If you're interested in how to pay through mail, I can also send you that information. Please let me know if you need any further assistance with anything.