Other Customer Service Support

[Me1izabeth]

I have been trying about every day for a week to log onto the Best buy Citi bank credit card site and pay my bill. Each time I see this message: "My Best Buy® Visa® Card is not available at this time. For more information call 1-888-574-1301" I cannot get through to anyone on this number. Please help.

[Allison-BBY Social Media Specialist]

Hello, Me1izabeth, and welcome to our online community!

Thanks for taking the time to reach out to our Forum support team. Paying your credit card bill online should be a quick and convenient way to take care of your statement, and I'm sorry this process hasn't been as seamless for you. 

I do know that the Citibank website was down for maintenance last week. Have you tried clearing the cookies and cache from your computer, and then trying to log in and pay? If you're still having issues, you can read about alternate ways to pay your bill here. I also encourage you to continue trying to call the customer service number you mentioned earlier.

Happy to help,

[Me1izabeth]

Website said it would be down for two days but it has been much longer than it said it would be. I clicked your link for alternate build a options but it really brings me to this popup: "You do not have sufficient privileges for this resource or its parent to perform this action."

[Allison-BBY Social Media Specialist]

Hmm, that's odd! Did you try clearing the cache and cookies from your computer before trying the Citibank website again, as I mentioned earlier? 

The link I shared in my previous post explained the ways to pay online, in-store, by mail or over the phone. Again, I suggest trying the customer service line at (888) 574-1301, or you can try calling Citibank's phone number for technical assistance at (888) 738-4624.

If you're interested in how to pay through mail, I can also send you that information. Please let me know if you need any further assistance with anything.

Thanks,