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Posts: 1
Registered: ‎06-22-2019
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UNAUTHORIZED charge to my bank account

[ Edited ]

Dear Sir/Madam,

 

I have been charged $141 into my bank account from Bestbuycom 0994 Richfield Mnus on June 22 at 6:03 am EVEN i have not buy anything from Best Buy.

 

Please cancel this charge and inform me why it happened.

 

Thanks in advance.

Best regards,

Feray {removed per forum guidelines}

 

 

Best Buy Employee
Posts: 919
Registered: ‎01-09-2015

Re: UNAUTHORIZED charge to my bank account

This looks like your credit card information was compromised and was utilized on BestBuy.com to make a purchase.  Please read the information provided in the stickied topic I am pasting below.  You'll want to move quickly to let your credit card company know your information has been exposed so that you can eliminate the possibility of it being used elsewhere for even more money.  

 

https://forums.bestbuy.com/t5/BestBuy-com/Help-with-Unauthorized-Orders-on-BestBuy-com/td-p/1059073

 

The link provides a whole list of things you should do.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 389
Topics: 19
Kudos: 58
Solutions: 65
Registered: ‎10-19-2017

Re: UNAUTHORIZED charge to my bank account

Hi there, Feray, 

 

I am so glad that @jdogg836 was able to step in and get you directed to a great posting we have that goes over what to do in situations such as this. If you need any additional assistance, please don't hesitate to send us over a private message. 

 

You can send a private message by selecting the darker box to the far right of my signature below. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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