Add Product

Search Results:

Reply
New Member
Posts: 4
Registered: ‎02-11-2019

UNAUTHORIZED CHARGE MADE ON MY ACCOUNT: GEEKSQUAD RENE00015826 RICHFIELD MNUS

[ Edited ]

I received an unauthorised charge made on my Master Card of which I do not have idea what it was.

 

I cannot remember entering into any contract with Best Buy. Cna someone explain to me.

 

Please for whatever it is, ensure to terminate such contract.

 

I have also observed that many people have the same complain. Please desist from this act.

 

Thank you.

 

{removed per forum guidelines}

Recognized Member
Posts: 239
Registered: ‎09-03-2018

Re: UNAUTHORIZED CHARGE MADE ON MY ACCOUNT: GEEKSQUAD RENE00015826 RICHFIELD MNUS

What was the amount?

Posts: 1,746
Topics: 48
Kudos: 227
Solutions: 86
Registered: ‎10-19-2017

Re: UNAUTHORIZED CHARGE MADE ON MY ACCOUNT: GEEKSQUAD RENE00015826 RICHFIELD MNUS

Hello Nedumma68,

 

Welcome and thank you for registering with the Best Buy forum community! I know I keep a close eye on my finances and statements as well to ensure I don’t see any unknown charges, so I get how disconcerting it might be to see something you don’t recognize. I’ll gladly speak to you about this further.

 

From your description, it sounds like this may be a renewal of anti-virus or another software purchase that you made in the past. While I cannot refund or directly assist with this over the forum, I would advise to review the Statement Charges informational page here as it can direct you to the proper team to further research and see what options may be available for you going forward. Please let me know if you have any further questions that I can assist with here.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 4
Registered: ‎02-11-2019

Re: UNAUTHORIZED CHARGE MADE ON MY ACCOUNT: GEEKSQUAD RENE00015826 RICHFIELD MNUS

The amount is $54.
Posts: 1,746
Topics: 48
Kudos: 227
Solutions: 86
Registered: ‎10-19-2017

Re: UNAUTHORIZED CHARGE MADE ON MY ACCOUNT: GEEKSQUAD RENE00015826 RICHFIELD MNUS

Hi, again, Nedumma68,

 

Thanks! That does indeed sound like a renewal cost. Have you reviewed the Statement Charges page to see if any of those services or subscriptions look familiar? The associated phone numbers listed on that page would be a great place to start so you can see what options are available for you.

 

Thanks,

 

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎02-11-2019

Re: UNAUTHORIZED CHARGE MADE ON MY ACCOUNT: GEEKSQUAD RENE00015826 RICHFIELD MNUS

[ Edited ]

Hi Kayla,

 

Thanks for replying. But I did not buy any phone with contract, neither did I enter into any form of renewal agreement.

 

I bought phones off the shelf, and did not ask for any aftersale services, neither was I informed of any.

 

Please it will be good to let me know exactly for what services, $54 was charge to my account, 6months after I patronised Best Buy.  Also This will enable this act to discontinue.

 

Thanks.

 

{removed per forum guidelines}, Chinedum.

 

 

Posts: 5,879
Topics: 75
Kudos: 550
Solutions: 335
Registered: ‎12-23-2016

Re: UNAUTHORIZED CHARGE MADE ON MY ACCOUNT: GEEKSQUAD RENE00015826 RICHFIELD MNUS

Hi, Chinedum,


Welcome back to the forums. Kayla isn’t available just now, so I’ll be hopping in to help you out.


I’d be happy to check and see if I can determine what that charge is. Please send me a private message through the link in my signature below this post, with your name, email address, and phone number. That will hopefully allow me to determine the source of the charge.


I will be out of the office over the next couple days, so I’ll follow up with you on Sunday if I am not able to research this by the end of the day.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!