04-16-2019 07:03 PM
Returned my TV 2 months ago. Still have not received my $400 refund. I have been hung up on without even being able to explain to Best Buy why I was calling at least 15 times now. I have filed a work order with the local warehouse (#710) and have filed now 4 work orders with the store where I purchased the TV. Managers Kim, Irakli, Michael, and GM Henry have all put zero effort into correcting this problem or seeking a solution. I have been nothing but overly polite to all of these people yet on this past visit the GM Henry told me to do things to myself that were too inapropriate for even the internet so my original post was removed. He was so insecure that as we were finishing our conversation and walking down the stairs to leave the building, he told me to get out or he would call the cops. Knowing that I was not the issue in the slightest, I immediately called his bluff, turned around, and told him I had shopping to do. The police never came obviously. Nor was the customer service represenative I spoke on the phone while I perused the aisles able to help me. My mind is 110% blown. No one can help me. Or maybe they just aren't willing. Either way at this point Best Buy has actively stolen $400 from me and, as of yet, refusing to return it.
After all this time I still have no idea why my refund has not been issued and the cause of the GM Henry cussing me out was solely becuase on this most current visit I was questioning the flaws in the answeres or statements I was recieving. When pointing out errors I was yelled at and told not to tell him how to do his job. I don't see how I was telling him to do his job. I have never been so disrespected or treated so poorly by a store employee in my entire life. After being so patient for so long the reaction I recieved when I simply started asking questions was outright appauling. And I don't feel any closer to receiving the more than $400 Best Buy owes me.
I received a response from my deleted post saying I should have a response from the corporate office in 1 to 2 business days. On 4 seperate occasions not including this one I have been told the corporate office would respond in 5-7 business days. Never have I received a single respone. Warehouse #710 told me they would get back to me in 48 hours. Never heard from them and for some reason I am also unable to get back in touch with them. I hope in the end the people communicating with me on here don't also push my problems to the side and cuzz me out when I ask questions. Great job so far Best Buy.
Solved! Go to Solution.
04-17-2019 09:41 AM - edited 04-17-2019 09:44 AM
Hello and welcome, rmb13,
I consider myself a pretty patient guy, but when it comes to my money—particularly when I’m expecting a refund—I tend to get a bit antsy. I was unhappy to hear that your attempts to find assistance with your concerns have been met with a cold shoulder from some of our employees in the past, as that is not at all typical of the service we aim to offer. You have my sincere apologies for the way our teams have handled your concerns thus far.
It looks like you have been in contact with my partner AndrewB-BBY through private message about this matter already. I would encourage you to continue working with him on this matter as he is best positioned to assist.
Thank you for writing to us.
04-24-2019 04:12 PM
Good afternoon, rmb13,
Thank you for following up with us regarding your experience with this return. Were you able to receive a copy of the return receipt that I had sent to your email address? If not I would be happy to work with you so you can have this for your records. From my understanding, you've been able to get in touch with the General Manager at this store to speak more about your visits, is this correct? Please don't hesitate to let me know if I can do anything further to assist you. I'm happy to help!
04-24-2019 07:39 PM
Yes I recieved the receipt thank you for the follow up Andrew. The General Manager did contact me. He was kind and very apologetic in how the store handled the situation. He compensated me and then some for my experience. It is appreciated and just unfortunate the situation took place at all and reached the point that it did. Again, Thanks.
04-25-2019 08:25 AM
I'm very glad to hear that you were able get this resolved. Please don't hesitate to reach out to us in the future if we can ever assist you again. We'll be more than happy to help however we can.